Key Issues of Elaborating Branding Strategies by Using Social Media Marketing Platforms
##plugins.themes.bootstrap3.article.main##
Building a brand requires in-depth planning and scrupulous execution at every stage of its life cycle. In this continuous process, social media is one of the most powerful communication channels. It allows marketers to achieve a wide variety of branding objectives. However, managing a brand-building process is often affected by external factors, reputational threats and possible PR crises. Therefore, social media can be regarded both as a challenge and an opportunity for brands. It is extremely important to analyze social media in the context of branding. The paper provides in-depth revision of the role of social media in the branding process. Some of the most influential authors are cited for the literature review. The issues reviewed are as follows: opportunities of social media in branding, communication peculiarities of social media, positioning, reputation management and challenges. Statistical data from various sources is provided for emphasizing some aspects of branding through social media. The paper is summarized by an analysis of the issues reviewed and conclusive remarks.
Downloads
References
-
Al-Zyoud, M. F. (2018). Social media marketing, functional branding strategy and intentional branding. Problems and Perspectives in Management, 16(3), 102-116.
Google Scholar
1
-
Becker, K., Lee, J. W. (2019). Organizational Usage of Social Media for Corporate Reputation Management. Journal of Asian Finance, Economics and Business, 6(1), 231-240.
Google Scholar
2
-
Becker, K., Nobre, H., Kanabar, V. (2013). Monitoring and protecting company and brand reputation on social networks: when sites are not enough. Global Business and Economics Review, 15(2/3), 293-308.
Google Scholar
3
-
Berthon, P., Pitt, Leyland F., Plangger, K., Shapiro, D. (2012). Marketing meets Web 2.0, social media, and creative consumers: Implications for international marketing strategy. Business Horizons, 55, 261-171.
Google Scholar
4
-
Biligin, Y. (2018). The effect of social media marketing activities on brand awareness, brand image and brand loyalty. Business and Management Studies: An International Journal, 6(1), 128-148.
Google Scholar
5
-
Chen, J. (2021). 36 Essential social media marketing statistics to know for 2021. sproutsocial.com; https://sproutsocial.com/insights/social-media-statistics/ (Accessed: 15 May, 2021).
Google Scholar
6
-
Civelek, M, E., Çemberci, M., Erlap, N. E. (2016). The Role of Social Media in Crisis Communication and Crisis Management. International Journal of Research in Business & Social Science, 5(3), 111-120.
Google Scholar
7
-
Daugherty, T., Hoffman, E. (2014). eWOM and the importance of capturing consumer attention within social media. Journal of Marketing Communications, 20(1-2), 82-102.
Google Scholar
8
-
Fulgoni, G. (2015). How Brands Using Social Media Ignite Marketing and Drive Growth - Measurement of Paid Social Media Appears Solid But Are the Metrics for Organic Social Overstated? Journal of Advertising Research, September,232-236.
Google Scholar
9
-
Godin, S. (2002). Purple Cow – transform your business by being remarkable. Do You Zoom, Inc.
Google Scholar
10
-
Ilhan, B. E., Kübler, R. V., Pauwels, K. H. (2018). Battle of the Brand Fans: Impact of Brand Attack and Defence on Social Media. Journal of Interactive Marketing, 43, 33–51.
Google Scholar
11
-
Išoraitė, M. (2016). Raising brand awareness through the internet marketing tools. Independent journal of management & production, 7(2), 320-339.
Google Scholar
12
-
Jucaitytơ, I., Mašþinskienơ, J. (2014). Peculiarities of social media integration into marketing communication. 19th International Scientific Conference; Economics and Management 2014, ICEM 2014, 23-25 April 2014, Riga, Latvia, pp. 490-495.
Google Scholar
13
-
Kalyadina, M. (2020). 8 Rules of Effective Online Reputation Management. Semrush blog; https://www.semrush.com/blog/online-reputation-management/ (Accessed: 1 June, 2021).
Google Scholar
14
-
Kohli, C., Suri, R, Kapoor, A. (2014). Will social media kill branding? Business Horizons, 58(1), 35-44.
Google Scholar
15
-
Kotler, Philip. (2017). Marketing 4.0 – moving from traditional to digital. John Wiley & Sons, Inc.
Google Scholar
16
-
Mohsin, M. (2020). 10 branding statistics you need to know in 2021. Orbelo; https://www.oberlo.com/blog/branding-statistics (Accessed: 20 May, 2021).
Google Scholar
17
-
Nahai, N. (2017). Webs of influence – the psychology of online persuasion. Pearson education limited.
Google Scholar
18
-
Neumeyer, M. (2000). The brand gap. New Riders Publishing.
Google Scholar
19
-
Neumeyer, M. (2015). The brand flip. New Riders Publishing.
Google Scholar
20
-
Rajavi, K., Kushwaha, T., Steenkamp, J. E. M. (2019). In Brands We Trust? A Multicategory, Multicountry Investigation of Sensitivity of Consumers’ Trust in Brands to Marketing-Mix Activities. Journal of Consumer Research, 46, 651-670.
Google Scholar
21
-
Ries, A., Trout, J. (2001). Positioning: The Battle for Your Mind. McGraw-Hill Companies.
Google Scholar
22
-
Saxton, G. D., Niyirora, J. N., Guo, C., Waters, R. D. (2015). #AdvocatingForChange: The Strategic Use of Hashtags in Social Media Advocacy. Advances in Social Work, 16(1), 154-169.
Google Scholar
23
-
Sproutsocial. (2017). The complete guide to social media for small business. sproutsocial.com; https://sproutsocial.com/social-media-for-small-business/ (Accessed: 15 May, 2021).
Google Scholar
24
-
Tafesse, W. (2016). An experiential model of consumer engagement in social media. Journal of Product & Brand Management, 25/5, 424-434.
Google Scholar
25
-
Tsimonis, G., Dimitriadis, S. (2013). Brand strategies in social media. Marketing Intelligence & Planning, 32(3), 328-344.
Google Scholar
26
-
Vojinovic, I. (2021). 50+ Eye-Opening Branding Statistics – 2021 Edition. Smallbizgenius; https://www.smallbizgenius.net/by-the-numbers/branding-statistics/#gref (Accessed: 21 May, 2021).
Google Scholar
27
-
Voorveld, H. A.M. (2019). Brand Communication in Social Media: A Research Agenda. Journal of Advertising, April 2019, pp. 1-13.
Google Scholar
28
-
Vukasovič, T. (2013). Building successful brand by using social networking media. Journal of Media and Communication Studies, 5(6), 56-63.
Google Scholar
29
-
Wheeler, A. (2013). Designing brand identity. John Wiley & Sons, Inc., Hoboken, New Jersey.
Google Scholar
30
-
Xu, A., Liu, Z., Guo, Y., Sinha, V., Akkiraju, R. (2017). A New Chatbot for Customer Service on Social Media. CHI 2017, May 06-11, Denver, CO, USA.
Google Scholar
31
Most read articles by the same author(s)
-
Irakli Abashidze,
Leveraging the Characteristics of Location-Based Communication in Online Marketing , European Journal of Business and Management Research: Vol. 7 No. 6 (2022)