The Influence of It on The Development of Contemporary Competences of Public Sector Employees in Bih in a Changing Working Environment



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Submitted Jun 7, 2022
Published Aug 22, 2022
10.24018/ejbmr.2022.7.4.1484

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In the business world of today, most activities are connected to informational technologies. They enable and facilitate business, but with action and adequate use of these technologies by people. Nowadays, we increasingly talk about the ability to adapt to changes in the working environment and the use of human capital.

One of the most important requirements placed before business organizations are the capability to manage information technologies. It includes the entire package of knowledge, skills, and abilities of employees in organizations, in order to master the requirements of changeable information technology and complete the goals of its organization. Basically, it includes informational technologies, i.e., digital competences connected with lifelong learning, and adaptation of employees and their organizations to novelties that informational technologies continuously bring.

As one of the contemporary scientific approaches, this paper uses the indicators of adaptation to changes in the business environment, i.e., human capital subject to continuous learning and informational technologies, the process of adaptation to changes, which turns the crucial business competences into contemporary ones. Mutual connection of these parameters in business concept has shown openness of organizations to contemporary business and work. Although the sample of research in this paper included public institution, not companies, the research itself is of great importance, given that there have been no similar approaches in Bosnia and Herzegovina so far. The research, through surveys of government officers, has shown that the influence of informational technology on the working environment and business organization in which government officers work is evident, as well as that the environment needs contemporary competences that include a set of digital competences, continual learning, and numerous other elements in business.

The conclusions of this paper are shown that is necessary for continual monitoring and specialization of government officers in the area of use of informational technologies in everyday business. The recommendations round out the process of contemporary approach and future comparison; in order to realize business results in their organizations due to certain competences.

Keywords: informational technology, digital competences, lifelong learning, working environment, business organizations, business, adaptation, public institutions, government officers

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