A.C. Costa, C. A. Fulmer, and N. R. Anderson, “Trust in work teams: An integrative review, multilevel model, and future directions,” Journal of Organizational Behavior, vol. 39, no. 2, pp. 1–16, February 2018.
C. Breuer, J. Hueffmeier, and G. Hertel, “Does trust matter more in virtual teams? A meta-analysis of trust and team effectiveness considering virtuality and documentation as moderators,” Journal of Applied Psychology, vol. 101, no. 8, pp. 1151–1177, August 2016.
B. A. De Jong, K. T. Dirks, and N. Gillespie, “Trust and team performance: A meta-analysis of main effects, moderators and covariates” Journal of Applied Psychology, vol. 101, no. 8, pp. 1134–1150, August 2016.
C. D. Dumitru and M. A. Schoop, M. A. “How does trust in teams, team identification, and organisational identification impact trust in organisations?,” International Journal of Management and Applied Research, vol. 3, no. 2, pp. 87-97, March 2016.
A. M. Nienaber, M. Holtgrave, and P. D. Romeike, “Trust in teams: A review across levels,” in The Routledge Companion to Trust, R. H. Searle, A.-M. I. Nienaber, and S. B. Sitkin, Eds. Abingdon, OX: Routledge, 2018, pp. 89–107.
R. C. Mayer, J. H. Davis, and F. D. Schoorman, “An integrative model of organizational trust,” The Academy of Management Review, vol. 20, no. 3, pp. 709–734, July 1995.
D. Meyerson, K. E. Weick, and R. M. Kramer, “Swift trust and temporary groups,” in Trust in Organizations: Frontiers of Theory and Research, 1st ed., R. M. Kramer and T. R. Tyler, Eds. Thousand Oaks, CA: Sage Publications, 1996, pp. 166–195.
R. J. Lewicki, E. C. Tomlinson, and N. Gillespie, “Models of interpersonal trust development: Theoretical approaches, empirical evidence, and future directions,” Journal of Management, vol. 32, no. 6, pp. 991–1022, December 2006.
C. A. Fulmer and M. J. Gelfand, “At what level (and in whom) we trust: Trust across multiple organizational levels,” Journal of Management, vol. 38, no. 4, pp. 1167–1230, May 2012.
D. M. Rousseau, S. B. Sitkin, R. S. Burt, and C. Camerer, “Not so different after all: A cross-discipline view of trust," Academy of Management Review, vol. 23, no. 3, pp. 393-404 1998.
G. Möllering,Trust: Reason, routine, reflexivity, 1st ed London, UK: Emerald Group Publishing, 2006.
N. A. Gillespie and L. Mann, “Transformational leadership and shared values: The building blocks of trust,” Journal of Managerial Psychology, vol. 19, no. 6, pp. 588–607, September 2004.
F. D. Schoorman, R. C. Mayer, and J. H. Davis, “An integrative model of organizational trust: Past, present, and future,” Academy of Management Journal, vol. 32, no. 2, pp. 344–354, April 2007.
R. C. Ford, R. F. Piccolo, and L. R. Ford, “Strategies for building effective virtual teams: Trust is key,” Business Horizons, vol. 60, no. 1, pp. 25–34, 2017.
B. C. Crisp and S. L. Jarvenpaa, “Swift trust in global virtual teams: Trusting beliefs and normative actions,” Journal of Personnel Psychology, vol. 12, no. 1, pp. 45–56, February 2013.
R. M. Kramer, “Trust and distrust in organizations: Emerging perspectives, enduring questions,” Annual Review of Psychology, vol. 50, pp. 569–598, February 1999.
H. Tajfel and J. Turner, “The social identity theory of intergroup behavior,” in Psychology of Intergroup Relations, S. Worchel & W. G. Austin, Eds. Chicago: Nelson Hall, pp. 7–24, 1986.
B. D. Adams, D. J. Bryant, and R. D. G. Webb, “Trust in teams: A review of the literature,” Guelph, Ontario, Canada. Research Report, 2000.
M. B. Brewer, “Managing diversity: The role of social identities,” in Diversity in work teams: Research paradigms for a changing workplace, S. Jackson and M. Ruderman, Eds. Washington, DC: American Psychological Association, 1995, pp. 47–68.
A. Edmondson, Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy. San Francisco, CA: John Wiley & Sons, 2012.
J. L. Wildman, M. L. Shuffler, E. H. Lazzara, S. M. Fiore, C. S. Burke, E. Salas, and S. Garven, “Trust development in swift starting action teams: A multilevel framework,” Group & Organization Management, vol. 37, pp. 137–170, April 2012.
S. L. Jarvenpaa and D. E. Leidner, “Communication and trust in global virtual teams,” Organization Science, vol. 10, no. 6, pp. 791–815, December 1999.
D. H. Mcknight and N. L. Chervany, “Reflections on an initial trust-building model,” in Handbook of Trust Research, 1st ed., R. Bachmann and A. Zaheer Eds. Cheltenham, UK: Edward Elgar Publishing, 2006, pp. 29–51.
D. H. McKnight, L. L. Cummings, and N. L. Chervany, “Initial trust formation in new organizational relationships,” Academy of Management Review, vol. 23, no. 3, pp. 473–490, July 1998.
R. J. Lewicki and B. B. Bunker, “Trust in relationships," Administrative Science Quarterly, vol. 5, no. 1, pp. 583-601, 1995.
L. van der Werff and F. Buckley, “Getting to know you: A longitudinal examination of trust cues and trust development during socialization. Journal of Management, vol. 43, no. 3, pp. 742–770, March 2017.
R. W. Boss, “Trust and managerial problem solving revisited,” Group & Organization Management, vol. 3, no. 3, pp. 331–342, September 1978.
D. E. Zand, “Trust and managerial problem solving,” Administrative Science Quarterly, vol. 17, no. 2, pp. 229–239, June 1972.
A. Booth, D. Papaioannou, and A. Sutton, Systematic Approaches to a Successful Literature Review, 1st ed. London, UK: Sage Publications, 2012.
M. Petticrew and H. Roberts, Systematic reviews in the Social Sciences: A Practical Guide, 1st ed., Malden, MA: Blackwell Publishing, 2006.
C. Pickering and J. Byrne, “The benefits of publishing systematic quantitative literature reviews for PhD candidates and other early-career researchers.” Higher Education Research & Development, vol. 33, no. 3, pp. 534-548, 2014.
D. Tranfield, D. Denyer, and P. Smart, “Towards a methodology for developing evidence-informed management knowledge by means of systematic review,” British Journal of Management, vol. 14, no. 3, pp. 207–222, September 2003.
D. Denyer and D. Tranfield, “Producing a systematic review,” in The Sage Handbook of Organizational Research Methods, D. Buchanan and A. Bryman, Eds. London, UK: Sage Publications, 2009, pp. 671–689.
R. B. Briner, D. Denyer, and D. M. Rousseau, “Evidence-based management: Concept cleanup time?” Academy of Management Perspectives, vol. 23, no. 4, pp. 19–32, November 2009.
F. Friedlander, “The primacy of trust as a facilitator of further group accomplishment,” The Journal of Applied Behavioral Science, vol. 6, no. 4, pp. 387–400, December 1970.
B. G. Piccoli and B. Ives, “Trust and the unintended effects of behavior control in virtual teams,” MIS Quarterly, vol. 27, no. 3, pp. 365–396, September 2003.
N. Gaan, “Collaborative tools and virtual team effectiveness: An inductively derived approach in India’s software sector,” Decision Sciences, vol. 39, no. 1, pp. 5-27, April 2012.
M. C. Lander, R. L. Purvis, G. E. McCary, and W. Leigh, “Trust-building mechanisms utilized in outsourced IS development projects: A case study,” Information and Management, vol. 41, no. 4, pp. 509–528, March 2004.
A. C. Costa and N. Anderson, “Measuring trust in teams: Development and validation of a multifaceted measure of formative and reflective indicators of team trust,” European Journal of Work and Organizational Psychology, vol 20, no. 1, pp. 119–154, February 2011.
D. Chan, “Functional relations among constructs in the same content domain at different levels of analysis: A typology of composition models,” Journal of Applied Psychology, vol. 83, no. 2, pp. 234–246, April 1998.
B. A. De Jong and K. T. Dirks, “Beyond shared perceptions of trust and monitoring in teams: implications of asymmetry and dissensus,” Journal of Applied Psychology, vol. 97, no. 2, pp. 391–406, May 2012.
R. M. Kramer, “Collective trust within organizations: Conceptual foundations and empirical insights,” Corporate Reputation Review, vol. 13, no. 2, pp. 82–97, July 2010.
B. McEvily, R. A. Weber, C. Bicchieri, and Y. T. Ho, “Can groups be trusted? An experimental study of trust in collective entities,” in Handbook of Trust Research, 1st ed., R. Bachmann and A. Zaheer Eds. Cheltenham, UK: Edward Elgar Publishing, 2006, pp. 52– 67.
S. A. Kiffin-Petersen and J. L. Cordery, “Trust, individualism and job characteristics as predictors of employee preference for teamwork,” International Journal of Human Resource Management, vol. 14, no. 1, pp. 93–116, February 2003.
G. Dietz, “Going back to the source: Why do people trust each other?”, Journal of Trust Research, vol 1, no. 2, pp. 215-222, 2011.
D. M. Rousseau, “Now let’s make multi-level research on trust doable,” Multi-level issues in organizational behavior and processes, no. 3, pp.159-166, 2004.
D. L. Ferrin, M. C. Bligh, and L. C. Kohles, “Can I trust you to trust me? A theory of trust, monitoring, and cooperation in interpersonal and intergroup relationships,” Group & Organization Management, vol. 32, no. 4, pp. 465-499, 2007.
D. J. McAllister, “Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations,” Academy of Management Journal, vol. 38, no. 1, pp. 24–59, February 1995.
G. Barczak, F. Lassk, and J. Mulki, “Antecedents of team creativity: An examination of team emotional intelligence, team trust and collaborative culture,” Creativity and Innovation Management, vol. 19, no. 4, pp. 332–345, November 2010.
M. Williams, “In whom we trust: Group membership as an affective context for trust development,” Academy of Management Review, vol. 26, no. 3, pp. 377–396, July 2001.
M. A. Marks, J. E. Mathieu, and S. J. Zaccaro, “A temporally based framework and taxonomy of team processes,” Academy of Management Review, vol. 26, no. 3, pp. 356–376, July 2001.
S. W. Kozlowski and K. J. Klein (2000). A multilevel approach to theory and research in organizations: Contextual, temporal, and emergent processes,” in Multilevel Theory, Research and Methods in Organizations: Foundations, Extensions, and New Directions, 1st ed., K. J. Klein and S. W. J. Kozlowski, Eds. San Francisco, CA: Jossey-Bass, 2000, pp. 3–90.
C. A. Fulmer and C. Ostroff, “Convergence and emergence in organizations: An integrative framework and review,” Journal of Organizational Behavior, vol. 37, no. 51, pp. 122-145, February 2016.
C. E. Naquin and T. R. Kurtzberg, “Team negotiation and perceptions of trustworthiness: The whole versus the sum of the parts,” Group Dynamics: Theory, Research, and Practice, vol. 13, no. 2, pp. 133–150, June 2009.
A. Edmondson, “Psychological safety and learning behavior in work teams,” Administrative Science Quarterly, vol. 44, no. 2, pp. 350-383. June 1999.
R. Zolin, P. J. Hinds, R. Fruchter, and R. E. Levitt, “Interpersonal trust in cross-functional, geographically distributed work: A longitudinal study,” Information and Organization, vol. 14, no. 1, pp. 1–26, January 2004.
A. Cheshin, A. Rafaeli, and N. Bos, “Anger and happiness in virtual teams: Emotional influences of text and behavior on others’ affect in the absence of non-verbal cues,” Organizational Behavior and Human Decision Processes, vol. 116, no. 1, pp. 2–16, September 2011.
S. G. Barsade, “The ripple effect: Emotional contagion and its influence on group behavior,” Administrative Science Quarterly, vol. 47, no. 4, pp. 644-675, December 2002.
Oda, T. Naganawa, S. Yamauchi, N. Yamagata, and A. Matsumoto-Oda, Altruists are trusted based on non-verbal cues. Biology Letters, vol. 5, no. 6, pp. 752-754, July 2009.
S. Centorrino, E. Djemai, A. Hopfensitz, M. Milinski, and P. Seabright, “Honest signaling in trust interactions: Smiles rated as genuine induce trust and signal higher learning opportunities,” Evolution and Human Behavior, vol. 36, no. 1, pp. 8–16, January 2015.
S. L. Jarvenpaa, K. Knoll, and D. E. Leidner, “Is anybody out there? Antecedents of trust in global virtual teams,” Journal of Management Information Systems, vol. 14, no. 4, pp. 29–64, 1998.
S. L. Jarvenpaa, T. R. Shaw, and D. S. Staples, “Toward contextualized theories of trust: The role of trust in global virtual teams,” Information Systems Research, vol. 15, no. 3, pp. 250–267, September 2004.
B. A. Aubert and B. L. Kelsey, “Further understanding of trust and performance in virtual teams,” Small Group Research, vol. 34, no. 5, pp. 575–618, October 2003.
Zornoza, V. Orengo, and V. Peñarroja, “Relational capital in virtual teams: The role played by trust. Social Science Information, vol. 48, no. 2, pp. 257–281, June 2009.
B. A. De Jong and T. Elfring, “Mediated and differential effects of trust on team performance: A study of ongoing work teams,” Academy of Management Proceedings, vol. 1, no. 1, pp. 1–6, January 2007.
M. D. Baer, L. van der Werff, J. A. Colquitt, J. B. Rodell, K. P. Zipay, and F. Buckley, “Trusting the ‘Look and Feel’: Situational normality, situational aesthetics, and the perceived trustworthiness of organizations,” Academy of Management Journal, vol. 61, no. 5, pp. 1718–1740, October 2018.
J. M. Wilson, S. G. Straus, and B. McEvily, “All in due time: The development of trust in computer-mediated and face-to-face teams,” Organizational Behavior and Human Decision Processes, vol. 99, no. 1, pp. 16–33, January 2006.
P. B. Lowry, R. M. Schuetzler, J. S. Giboney, and T. A. Gregory, “Is trust always better than distrust? The potential value of distrust in newer virtual teams engaged in short-term decision-making,” Group Decision and Negotiation, vol. 24, no. 4, pp. 723–752, July 2015.
J. Tanghe, B. Wisse, and H. van der Flier, “The role of group members affects the relationship between trust and cooperation,” British Journal of Management, vol. 21, no. 2, pp. 359–374, June 2010.
G. R. Jones and J. M. George, “The experience and evolution of trust: Implications for cooperation and teamwork,” The Academy of Management Review, vol. 23, no. 3, pp. 531–546, July 1998.
R. J. Lewicki, D. J. McAllister, and R. J. Bies, “Trust and distrust: New relationships and realities,” Academy of Management Review, vol. 23, no. 3, pp. 438-458, July 1998.
C. W. Langfred, “Too much of a good thing? Negative effects of high trust and individual autonomy in self-managing teams,” Academy of Management Journal, vol. 47, no. 3, pp. 385–399, 2004.
F. Lyon, G. Möllering, and M. N. Saunders, “Introduction. Researching trust: the ongoing challenge of matching objectives and methods,” in the Handbook of Research Methods on Trust. London, UK: Edward Elgar Publishing, 2015.
S. S. Webber, “Leadership and trust facilitating cross-functional team success,” Journal of Management Development, vol. 21, no. 3, pp. 201–214, April 2002.
C. D. Dumitru, “Predictors of organizational trust: The relationship between organizational trust and organizational identification,” International Conference on Marketing and Business Development Journal, vol. 1, no. 1, pp. 161–167, July 2015.
D. Hamburger, “Project kick-off: getting the project off on the right foot,” International Journal of Project Management, vol. 10, no. 2, pp. 115-122, May 1992.
A. Jones and D. Jones, “Improving teamwork, trust and safety: An ethnographic study of an interprofessional initiative,” Journal of Interprofessional Care, vol. 25, no. 3, pp. 175–181, May 2011.
C. D. Dumitru,” Practices of building and maintaining trust in cross-functional teams,” Ph.D. dissertation, Dept. Business Administration, Jacobs University, Bremen, Germany, 2019.
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
The names and email addresses entered in this journal site will be used exclusively for the stated purposes of this journal and will not be made available for any other purpose or to any other party.
Submission of the manuscript represents that the manuscript has not been published previously and is not considered for publication elsewhere.