The study was applied to a sample of (354) customers of the Internet companies in Egypt. Data analyzed using the SPSS program Data, as well as the AMOS program to test the quality of compatibility between data collected and theoretical data, and the Structural equation modeling to test the hypotheses of the study.
The results of the study showed that, there is a positive significant effect of some Service Recovery strategies and Distributive Justice on the Satisfaction with the Recovery. Also, there is a positive significant effect of some Service Recovery strategies on Distributive Justice. The study also found that the Distributive Justice mediated in the relationship between the Service Recovery Strategies and the Satisfaction with the Recovery. Based on these results was presented a set of recommendations, as well as suggest some future studies relevant to the subject of the study.
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