The Effect of Service Recovery Strategies on Satisfaction with the Recovery: The Mediating Role of Distributive Justice. European Journal of Business and Management Research, [S. l.], v. 6, n. 3, p. 9–16, 2021. DOI: 10.24018/ejbmr.2021.6.3.819. Disponível em: https://ejbmr.org/index.php/ejbmr/article/view/819. Acesso em: 22 oct. 2025.